Privacy Policy

Introduction

Look, we get it - nobody actually wants to read these things, but we're gonna keep it real with you. At Dreadveil Ascarya Auto Repair, we take your privacy seriously. When you trust us with your European performance vehicle, you're also trusting us with your personal info, and that's not something we take lightly.

This policy breaks down what data we collect, why we need it, and what we do with it. We're not in the business of selling your info to random companies - we're in the business of fixing cars and making 'em run like they should.

Information We Collect

Here's the deal - when you work with us or use our website, we might collect a few different types of info:

Personal Contact Details

The basics - your name, email, phone number, and address. Can't really schedule your BMW's ECU tune without knowing how to reach you, right? We collect this when you fill out forms on our site, give us a call, or stop by the shop.

Vehicle Information

Year, make, model, VIN - the stuff we need to properly diagnose and work on your ride. We keep records of service history too, 'cause knowing what's been done to your Porsche's transmission helps us do better work down the road.

Payment Data

Credit card info, billing addresses - standard stuff for processing payments. We don't store full card numbers on our systems though, that goes through secure payment processors.

Website Usage Info

Like most sites, we collect some technical stuff - IP addresses, browser type, pages you visit, how long you hang around. Helps us figure out what's working and what's not on the site.

How We Use Your Information

We're not collecting this stuff just for fun. Here's what we actually do with it:

• Service Delivery: Scheduling appointments, ordering parts for your specific vehicle, keeping track of your service history, reaching out when your car's ready for pickup.
• Communication: Sending appointment reminders, follow-ups on recent work, occasionally letting you know about services that might be relevant to your vehicle.
• Payment Processing: Obviously gotta process payments and keep financial records straight for accounting purposes.
• Website Improvement: Understanding how folks use our site so we can make it better and actually useful.
• Legal Compliance: Sometimes we're required to keep certain records for tax purposes or other legal requirements in BC.

Information Sharing & Disclosure

We don't sell your personal info. Period. But there are a few situations where we might share it:

Service Providers

Sometimes we work with other companies to run our business - payment processors, email services, accounting software. They only get access to what they need to do their job, and they're bound by confidentiality agreements.

Parts Suppliers & Manufacturers

When we're ordering specific parts or checking warranty info for your vehicle, we might need to share vehicle details with suppliers or manufacturers. They're not getting your email or phone number though.

Legal Requirements

If we're legally required to hand over info - like if there's a court order or legit law enforcement request - we'll comply. We'll also share info if it's necessary to protect our rights or someone's safety.

Business Transfers

If we ever sell the business or merge with another shop, customer records would likely be part of that transfer. You'd be notified if this happens.

Data Security

We take reasonable precautions to protect your info from unauthorized access, alteration, or destruction. Our systems use industry-standard encryption, secure servers, and we limit access to personal data to only those employees who need it to do their jobs.

That said, no system's 100% secure. We do our best, but can't guarantee absolute security. If there's ever a data breach that affects your info, we'll let you know in accordance with Canadian privacy laws.

Cookies & Tracking Technologies

Yeah, we use cookies. Not the edible kind - the digital ones that help our website function properly and remember your preferences.

We use both session cookies (temporary, disappear when you close your browser) and persistent cookies (stick around to remember your settings for next time). We also use analytics tools like Google Analytics to understand how people use our site.

Most browsers let you control cookies through settings. You can block 'em if you want, but some features of our site might not work as smoothly.

Your Privacy Rights

Under Canadian privacy laws (specifically PIPEDA), you've got several rights regarding your personal information:

• Access: You can ask to see what personal info we have about you.
• Correction: If something's wrong or outdated, you can ask us to fix it.
• Deletion: You can request we delete your personal info, with some exceptions (like if we need it for legal purposes or to complete services you've requested).
• Objection: You can object to certain types of data processing.
• Withdrawal of Consent: If you've given us consent to use your info in certain ways, you can withdraw that consent.

To exercise any of these rights, just reach out to us using the contact info at the bottom of this page. We'll respond within 30 days.

Third-Party Links

Our website might include links to other sites - parts suppliers, manufacturers, whatever. We're not responsible for their privacy practices. Once you click away from our site, you're subject to their policies, not ours. Always worth checking out their privacy policies if you're concerned.

Children's Privacy

Our services aren't directed at kids under 16. We don't knowingly collect personal info from minors. If you're a parent and think your kid's given us their info, let us know and we'll delete it.

Changes to This Policy

We might update this policy from time to time - new laws, business changes, whatever. When we make significant changes, we'll post the updated policy here and update the "Last Updated" date at the top. For major changes, we might send out an email notification to customers.

It's worth checking back occasionally to stay informed about how we're protecting your info.

Contact Us About Privacy

Got questions about this policy? Want to exercise your privacy rights? Need to update your info? We're here for you.